Sustainability & Quality Policy

Last Updated: 1st January 2026

1. Our Commitment

Wavemaker is committed to delivering high-quality services in a way that is responsible, sustainable, and continually improving. We recognise our responsibility to the communities we serve, the environment we operate within, and the partners who trust us to deliver meaningful outcomes.

Sustainability and quality are built into how we plan, deliver, and review our work.

2. Quality in Our Services

We are committed to maintaining high standards across all our activities.

This includes:

  • Designing services that are accessible, inclusive, and responsive to need
  • Delivering programmes by skilled staff, associates, and partners
  • Using feedback and evidence to inform improvement
  • Monitoring outcomes and impact to ensure value and effectiveness

3. Continuous Improvement

We believe in learning and improving over time.

We do this by:

  • Gathering feedback from learners, partners, and stakeholders
  • Reviewing delivery and outcomes regularly
  • Acting on compliments, complaints, and evaluation findings
  • Updating services and approaches where improvements are identified

4. Environmental Sustainability

Wavemaker is committed to reducing its environmental impact wherever possible.
Our approach includes:

Promoting digital-first delivery to reduce travel and paper use

  • Using refurbished and re-used devices where appropriate
  • Encouraging responsible use of energy and resources
  • Working with partners who share sustainable values

5. Social Sustainability

Our work supports long-term social sustainability by:
  • Reducing digital exclusion and inequality
  • Building skills that improve employment, wellbeing, and resilience
  • Supporting communities to thrive in a digital world

6. Partnerships and Procurement

Where possible, we:

  • Work with ethical and responsible suppliers
  • Consider social and environmental value when procuring goods and services
  • Collaborate with partners to improve collective impact

Good outcomes come from good partnerships.

7. Governance and Accountability

Responsibility for sustainability and quality sits with Wavemaker’s leadership team.

We ensure:

  • Policies and processes support high-quality delivery
  • Risks are identified and managed appropriately
  • Performance is reviewed and reported where required

8. Policy Review

This policy is reviewed regularly to ensure it remains relevant, effective, and aligned with best practice.