- Account: Your personal information, payment details, and credentials used to access paid content or communication systems on the website.
- Content: Any text, images, audio, video, data, or other information displayed or stored on the website.
- Facilities: Any tools, resources, or online systems made available by Wavemaker.
- Services: The services offered through this website, including access to the Wavemaker e-learning platform.
- Payment Information: Details required to purchase services (e.g. card numbers, bank details).
- Premises: Our registered business address at 319a Uttoxeter Road, Stoke On Trent, Staffordshire, United Kingdom, ST11 9QA.
- System: Any online communication system provided by Wavemaker (e.g. live chat, email, forums).
- User/Users: Anyone using the website who is not employed by Wavemaker.
- Website: This website (www.wavemaker.org.uk) and any subdomains, unless otherwise stated.
- We/Us/Our: Wavemaker, a company incorporated in the United Kingdom, with Company Number 09628907, located at 319a Uttoxeter Road, Stoke On Trent, Staffordshire, United Kingdom, ST11 9QA.
Users under 18 must have permission and supervision from an adult. Payment details must also be provided by, or with the consent of, an adult.
These Terms and Conditions also apply to businesses purchasing our services.
All website content (unless uploaded by users) - including text, graphics, logos, code, and media - belongs to Wavemaker or our licensors. You may not copy, share, or reuse any content without permission, unless otherwise stated on the site.
Product images, trademarks, and materials that belong to third parties remain their property. You must not reproduce or distribute this material without the relevant owner’s consent.
You may reuse material where UK copyright exceptions apply under the Copyright, Designs and Patents Act 1988.
We sometimes link to third-party sites. Wavemaker is not responsible for their content or actions. A link doesn’t mean we endorse them.
You can link to our homepage without permission. Deep linking (linking to internal pages) requires our written consent.
To request permission, email info@wavemaker.org.uk or call us on 01782 581458.
When using our communication tools, you agree to:
- Avoid using obscene, threatening, or discriminatory language.
- Not post illegal or offensive material.
- Not impersonate anyone or send spam.
- Keep your communications professional and appropriate.
We may monitor and retain communications made through our systems.You may need an account to access certain services. You agree that:
- All information you provide is accurate and up to date.
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You’ll keep your login details private.
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You’ll notify us immediately if your account is compromised.
We may monitor and retain communications made through our systems.Either you or Wavemaker can close your account. We may cancel or suspend an account without notice if necessary. Any active orders will also be cancelled.
We make every effort to ensure our services are described accurately and priced correctly. Prices may change over time. We don’t guarantee availability until we confirm your order.
An order confirmation email signifies acceptance of your order.
It will include details of:
- The services ordered
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Total costs (including taxes and fees)
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Service start date and access details
If your order is declined, any payments made will be refunded within 14 days.We aim to deliver services within 2–3 working days, or within a reasonable timeframe.
If you request services to begin immediately, your right to cancel within the cooling-off period may be affected (see Clause 14).
If you are a UK or EU consumer, you have a 14-day cooling-off period starting from the date your order is confirmed.
To cancel, email info@wavemaker.org.uk.
- If you’ve requested that services start within this period:
- You’ll lose your right to cancel once services are fully delivered.
- If you cancel mid-service, you’ll only pay for what’s been provided.
Refunds (where applicable) will be issued within 5 working days and never later than 14 days after notice.
Use of the website is also governed by our Privacy Policy, available at /privacy.
We collect and handle personal data in line with the
UK General Data Protection Regulation (UK GDPR) and the
Data Protection Act 2018.
We use your information to:
- Provide and improve our services
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Process payments
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Keep you informed about new products and updates (optional)
We won’t share your details with third parties without your permission, except where required by law.
Use of cookies and analytics is covered by our Cookie Policy, available at /cookies.
Wavemaker is committed to ensuring that our website and learning platform are accessible to all users, regardless of ability.
We may use automated systems and analytics tools to enhance our services, always in line with our Privacy Policy and user rights under data protection law.
We may update the website and these Terms at any time. Continued use after updates means you accept the new terms.
Our website is hosted on secure cloud servers using best-practice reliability measures. However, we can’t promise it’ll never go down.
We’re not liable for outages caused by external factors such as power cuts, internet issues, or natural events.
We make no guarantees that:
- The website or services will always meet your needs or be error-free
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The content is always accurate or complete
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The site will be free from malware or disruption
You use the website at your own risk. Always protect your own devices and data.
To the fullest extent permitted by law, Wavemaker is not liable for indirect, incidental, or consequential damages arising from the use of our website or services.
Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
This does not affect your legal rights as a consumer or our responsibility to deliver services correctly.
If we don’t enforce a part of these Terms at any point, it doesn’t mean we’ve waived our right to do so later.
These Terms replace any prior versions. If anything conflicts, these Terms take precedence.
This agreement is between you and Wavemaker. No one else has rights under it.
You can contact us by:
- Email: info@wavemaker.org.uk
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Post: 319a Uttoxeter Road, Stoke On Trent, Staffordshire, United Kingdom, ST11 9QA
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Phone: 01782 581458
We’ll treat emails as received on the next business day if sent outside working hours.
These Terms and the relationship between you and Wavemaker are governed by and construed in accordance with the laws of England and Wales, and any disputes will be handled by the courts of the United Kingdom.
