Digital Inclusion Handbook

This guide has been created to support people in fundamental use of computers and smartphones. It is intended for people who may have limited experience of computers and similar digital devices.

The guide offers a mix of how-to instructions and general guidance, and covers a range of different topics including email, online banking, being safe online and social media.

The guide is written with the perspective of using a desktop or laptop computer. However, all skills are transferable and may only appear visually different when using a smartphone or tablet. Additionally, handheld devices tend to offer a more intuitive experience, and often guide you step-by-step through core processes.

We hope this guide is of use to you.